- Merchandise must be returned within 15 days of receipt.
- Antidote will NOT be responsible for the return shipping cost. It will be bearable by the customer only.
- Merchandise has to be in their original condition and packaging along with the brand tags. It should not have any wear and tear. Only then we will be able to refund.
- Full refund exclusive of taxes and shipping charges through NEFT within 7 to 10 working days, but only after we have physically received the merchandise at our studio.
Not happy about your choice:-
- In case the customer is not happy about the order placed, he/she can cancel it within 24 hours.
- Customer should notify us with a mail on firstname.lastname@example.org along with the order number, only then we will be able to refund you.
- If the customer has received a damaged product , then he should notify us within 24hours through mail and has to be returned to our studio within 10 days.
- Antidote will not bear the shipping charges, but we will definitely send you another piece with absolutely free shipping.
- The customer has to return the merchandise within 20 days and after we have physically received the merchandise at our studio in the suitable condition, (as mentioned in the point number 3), we will provide the international customer with full refund except taxes.
How to return:-
- The customer can return the merchandise by shipping it to us on the mentioned address below. Please inform us through mail on email@example.com with the correct order number.
ADDRESS:R 93,Ground floor, Khirki extension, Malviya Nagar, New Delhi. 110017